We were NOT able to automatically verify your identity electronically. It doesn’t always work for everyone.
We will NOT sell your shares until we have successfully verified your identity.
We need to do some extra checks before we can sell your shares.
If we can not verify your identity, you will need to use our alternative method and provide us with Certified ID.
You should only do this if you cannot be verified electronically, see ID Verification (Certified) for more information.
Questions? Please get in touch via live chat (bottom right of your screen), call 1300 722 852 (Australian number) or email us 24/7 via [email protected].
Chat and phone are available anytime during business hours (Sydney time).
Since 2013, we’ve helped 40,000+ people sell over $300 million worth of shares.